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Payment Locations
If you have questions regarding your account we suggest you send an e-mail to Ask@hrsd.com. If you prefer to telephone, the best times are Wednesday, Thursday, or Friday from 9:00 a.m. to 11:30 a.m. or from 2:00 p.m. to 4:30 p.m., when our call volume is typically lower. We deeply regret that some customers may experience difficulties in reaching us due to our high call volume.
- HRSD CUSTOMER INFORMATION SERVICES OFFICE
Monday – Friday, 8:00 a.m. – 4:30 p.m.
(757) 460-2491
- 1440 Air Rail Avenue
Virginia Beach, VA 23455
- NEWPORT NEWS WATERWORKS OFFICES
Monday – Friday, 8:00 a.m. - 5:00 p.m.
(757) 926-1000
- 700 Town Center
Newport News, VA 23606
- Newport News City Treasurers Office
2400 Washington Avenue
Newport News, VA 23607
- JAMES CITY SERVICE AUTHORITY
Monday - Friday, 8:00 a.m. - 5:00 p.m.
(757) 253-6800
- County Government Center
101-E Mounts Bay Road
Williamsburg, VA 23185
- Satellite Office
(757) 564–2160
3127 Forge Road
Toano, VA 23168
- NORFOLK UTILITIES OFFICE
Monday – Friday, 7:30 a.m. - 4:30 p.m.
(757) 664-6700
- Department of Utilities
400 Granby Street
Norfolk, VA 23510
- Drop Box Locations
- Old Dominion Fire Station
1211 W. 43rd Street
Norfolk, VA 23508
- Thole Street Fire Station
115 Thole Street
Norfolk, VA 23505
- Poplar Hall Drive Fire Station
5909 Poplar Hall Drive
Norfolk, VA 23502
- Berkley Neighborhood Service Center
925 S. Main Street
Norfolk, VA 23523
- Fishermans Road Fire Station
1425 Fishermans Road
Norfolk, VA 23510
- Norview Community Center
6380 Sewell's Point Road
Norfolk, VA 23510
- SUFFOLK PUBLIC UTILITIES
Monday – Friday, 8:30 a.m. - 5:00 p.m.
(757) 514-7000
- Holland Plaza
1258 Holland Rd
Suffolk, VA 23434
- TOWN OF SMITHFIELD
Monday – Friday, 9:00 a.m. - 5:00 p.m.
(757) 365-4200
- Town Hall Building
Town of Smithfield, Water Department
310 Institute Street
Smithfield, VA 23430
- CITY OF CHESAPEAKE
Monday – Friday, 8:30 a.m. - 5:00 p.m.
(757) 382-6352
- Chesapeake City Treasurer's Office
- City Hall Building, 1st floor
Monday - Friday, 8:00 a.m. - 5:00 p.m. (this location only)
306 Cedar Road
Chesapeake, VA 23322
- South Norfolk Office
1205 20th Street
Chesapeake, VA 23324
- Western Branch Office
2808 Taylor Road
Chesapeake, VA 23321
- Deep Creek Office
824 Old George Washington Highway N.
Chesapeake, VA 23323
- Chesapeake Public Utilities Department - Customer Service
- City Hall Building, 2nd floor
306 Cedar Road
Chesapeake, VA 23322
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