Payment Locations

If you have questions regarding your account we suggest you send an e-mail to Ask@hrsd.com. If you prefer to telephone, the best times are Wednesday, Thursday, or Friday from 9:00 a.m. to 11:30 a.m. or from 2:00 p.m. to 4:30 p.m., when our call volume is typically lower. We deeply regret that some customers may experience difficulties in reaching us due to our high call volume.

HRSD CUSTOMER INFORMATION SERVICES OFFICE
Monday – Friday, 8:00 a.m. – 4:30 p.m.
(757) 460-2491
- 1440 Air Rail Avenue
  Virginia Beach, VA 23455
NEWPORT NEWS WATERWORKS OFFICES
Monday – Friday, 8:00 a.m. - 5:00 p.m.
(757) 926-1000
- 700 Town Center
  Newport News, VA 23606
- Newport News City Treasurers Office
  2400 Washington Avenue
  Newport News, VA 23607

JAMES CITY SERVICE AUTHORITY
Monday - Friday, 8:00 a.m. - 5:00 p.m.
(757) 253-6800
- County Government Center
  101-E Mounts Bay Road
  Williamsburg, VA 23185
- Satellite Office
  (757) 564–2160
  3127 Forge Road
  Toano, VA 23168
NORFOLK UTILITIES OFFICE
Monday – Friday, 7:30 a.m. - 4:30 p.m.
(757) 664-6700
- Department of Utilities
  400 Granby Street
  Norfolk, VA 23510
- Drop Box Locations
  - Old Dominion Fire Station
    1211 W. 43rd Street
    Norfolk, VA 23508
  - Thole Street Fire Station
    115 Thole Street
    Norfolk, VA 23505
  - Poplar Hall Drive Fire Station
    5909 Poplar Hall Drive
    Norfolk, VA 23502
  - Berkley Neighborhood Service Center
    925 S. Main Street
    Norfolk, VA 23523
  - Fishermans Road Fire Station
    1425 Fishermans Road
    Norfolk, VA 23510
  - Norview Community Center
    6380 Sewell's Point Road
    Norfolk, VA 23510
SUFFOLK PUBLIC UTILITIES
Monday – Friday, 8:30 a.m. - 5:00 p.m.
(757) 514-7000
- Holland Plaza
  1258 Holland Rd
  Suffolk, VA 23434
TOWN OF SMITHFIELD
Monday – Friday, 9:00 a.m. - 5:00 p.m.
(757) 365-4200
- Town Hall Building
  Town of Smithfield, Water Department
  310 Institute Street
  Smithfield, VA 23430
CITY OF CHESAPEAKE
Monday – Friday, 8:30 a.m. - 5:00 p.m.
(757) 382-6352
- Chesapeake City Treasurer's Office
  - City Hall Building, 1st floor
    Monday - Friday, 8:00 a.m. - 5:00 p.m. (this location only)
    306 Cedar Road
    Chesapeake, VA 23322
  - South Norfolk Office
    1205 20th Street
    Chesapeake, VA 23324
  - Western Branch Office
    2808 Taylor Road
    Chesapeake, VA 23321
  - Deep Creek Office
    824 Old George Washington Highway N.
    Chesapeake, VA 23323
- Chesapeake Public Utilities Department - Customer Service